Bagbet Privacy Policy — How We Protect Your Data

Bagbet only collects information that is necessary to provide our services or to meet legal requirements. The categories of data we collect are outlined below:

Please note — Bagbet never accesses your phone's GPS location, contact list, photo gallery, or microphone. When installing the mobile app, only the permissions directly required for its functionality are requested.

Bagbet collects information only for the following legitimate purposes. Each purpose has a clear reason behind it:

• Service Delivery: Account management, payment processing, and delivery of gaming services.
• Identity Verification (KYC): Mandatory under international licensing laws to prevent money laundering and fraud.
• Security: To detect suspicious activity and keep your account secure.
• Legal obligations: Compliance with licensing authorities and regulatory requirements.
• Customer Support: To resolve your issues and keep track of previous conversations.
• Platform improvements: To understand which features are most used and improve our service — through fully anonymised analytics.
• Contact: To send important notices, security alerts, or information you have requested.

Bagbet never uses your data for advertising purposes. If you'd prefer not to receive promotional messages, you can opt out via Settings or by contacting Support.

Bagbet uses the information it collects in the following ways. Each use is directly tied to improving the service it provides to you:

For account management: Used to remember your login details, balance, betting history, and preferences. Stored information is used to verify your identity each time you log in.

For payment processing: Your mobile banking details are used to process deposits and withdrawals. Bagbet never stores your bKash PIN or mobile banking password — only your number and transaction records are kept.

Fraud Detection: Your IP address and login patterns are analysed, and if any unusual activity is detected, you are notified immediately. This keeps your account secure.

For a Personalized Experience: Based on your game preferences and betting history, Bagbet surfaces relevant games on your home screen. You can turn this off at any time from Settings.

Responsible Gaming Monitoring: If your gaming patterns show signs of problematic behaviour, Bagbet may automatically send you an alert or have the support team reach out to you.

Bagbet does not sell or share your information with third parties as a matter of policy. However, there are a limited number of situations where sharing may occur — these are clearly outlined below:

• Payment Processors: Only the information necessary to complete a transaction is shared with payment gateways such as bKash, Nagad, and Rocket.
• KYC verification services: Your information is shared only for verification purposes with a licensed KYC partner — strictly to confirm your identity — and they are bound by rigorous confidentiality agreements.
• Cloud Server Provider: Internationally recognised cloud services are used to store your data. They cannot access your information directly — it is stored in encrypted form only.
• Legal Authority: Providing data in response to a court order or a lawful request from a licensing authority is a legal obligation. Where possible, you will be notified in advance.
• Fraud Prevention Agency: Suspicious activity may be shared with gaming industry fraud databases — only in cases involving false identity or bonus abuse.

Bagbet does not share any information beyond what is listed above. No data is shared with advertisers, marketing agencies, or data brokers.

Bagbet uses multiple layers of security to keep your data protected. It's not just a password — the entire system is built with security at its core.

Bagbet uses cookies on its website and app. Cookies are small files stored on your device that help the site recognize you. Without cookies, staying logged in or remembering your game preferences would not be possible.

You can turn off all non-essential cookies at any time — either through the "Privacy" section in your account settings or via your browser's cookie settings. Disabling cookies may make some features less convenient, but core services will not be affected.

Bagbet believes you should have complete control over your own data. In accordance with GDPR and international data protection standards, you have the following rights:

To exercise any of these rights, email support@bagbet.click or reach out via live chat. Bagbet will respond within 30 days. There is no fee.

Bagbet retains each type of data for a specific period — it is never kept longer than necessary:

• Account Information: For the duration of your active account + 5 years after closure (as required by law).
• KYC Documents: Up to 5 years as required by licensing laws.
• Transaction Records: 5–7 years under the Anti-Money Laundering Act.
• Support Chat History: 2 years from the date of the last conversation.
• Logs & Technical Data: Up to 12 months.
• Analytics Data: Up to 24 months in anonymised form.
• Marketing Information: Immediately after opt-out, or within 30 days at the latest.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

Bagbet is a platform strictly operated for users aged 18 and above. We do not knowingly collect or store personal information from any minor.

Date of birth is verified at the time of registration. Users under 18 cannot register. If a minor registers using a false date of birth and this is later discovered, the account will be immediately suspended and all associated data will be deleted.

If a parent or guardian suspects that their minor child has created a Bagbet account, please contact us immediately at support@bagbet.click. We will investigate on a priority basis and resolve the issue promptly.

Bagbet may update this privacy policy when necessary — due to changes in the law, new features, or security improvements. For significant changes:

• You will be notified by SMS or email at least 15 days before any changes take effect.
• A notice regarding any changes will be displayed when you log in to the app.
• The "Last Updated" date at the top of this page will be changed.

If you do not agree with the updated policy, you will have the option to close your account. Continued use of Bagbet after any changes will be taken as acceptance of the new policy.

For any privacy-related enquiries:

• Email: support@bagbet.click (Subject: Privacy Policy)
• Live Chat: From any page on bagbet.click (24/7, in Bangla)

The latest version of this policy is always available at bagbet.click/privacy-policy.